Videovox Pro GBS series Guide de l'utilisateur télécharger pdf (Page 28)

4. Main screen - Monitoring

TeleTellus pro makes it easier for you to view call statistics. You can select the range of dates, on the left

side, or simply show the current day’s calls. You can choose from a range of data to display, including

extensions, departments, lines or direct dialed numbers

The Automated Attendant Transfer setting when enabled, removes the number of calls from the total call

count so that the call counts are not inflated by the calls which are answered and then transferred to other

extensions. These attendant transfer calls are typically calls that are answered by an automated voice mail

system, which would answer and greet callers, before prompting them to select and then transfer to a group

of extensions. For example, thankyou for calling ABC company, for sales, press 1, for support press 2.. You will need

to enter the voice mail extension numbers via the button shown on the screen “AA extensions” which are

to be ignored.

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Videovox Pro GBS series Guide de l'utilisateur Page 28