Videovox Pro GBS series Guide de l'utilisateur télécharger pdf (Page 42)

5.1.2 Trend

The trend report shows the calls and talk time over various periods, including hourly, weekly, monthly and

yearly. You can view the detail calls for any of the bars in the graph by double clicking on it.

This report can assist in determining busy periods. This can be a very powerful tool, where you can

generate a report over say the last 3 months, and display the trend so you can see which hours of the day

have been the busiest over the 3 month period.

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Videovox Pro GBS series Guide de l'utilisateur Page 42